Some codes only apply to mainland France. Please enter your delivery address first before entering the code.

First, check your payment card details and the information provided (surname, first name, etc.). Then try again. We recommend that you try using a different browser from the one you are using (Chrome, Safari, Firefox). You can also contact your bank to find out whether a threshold would block authorisation of your payment.

If the problem persists, please contact our customer service department.

Once your order has been confirmed, you will receive a confirmation email.

All orders placed before noon Monday to Friday are dispatched the same day.

During busy periods, such as the launch of a new collection or the start of sales, this preparation time may be extended to allow our team to carefully prepare each order!

Once your order has been dispatched, you will receive an email confirming shipment and giving you the tracking number for your parcel. For more information, you can also consult your account in the "Delivery" section.

First of all, check your spam folder to make sure the confirmation email hasn't slipped in ;)

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank/PayPal account has not been debited, this means that your order has not been validated. Please place your order again.

If your account has been debited but you have not received a confirmation email, please contact us with as much information as possible (the name and email used when ordering, an order number if you have one...) on the email serviceclient(at)bindiatelier.com.

The delivery email is sent once the parcel has been dispatched. If you do not receive a delivery confirmation email within 3 working days of placing your order, please contact customer service to ensure that your order has been processed.

Please send us an email as soon as possible to serviceclient(at)bindiatelier.com with the subject "URGENT" in the title, indicating your order number and the desired change. We will do our utmost to accommodate your request but cannot guarantee it!

You can track your order using the tracking number on your shipping confirmation email. If you can't find your tracking number, send us an email to serviceclient(at)bindiatelier.com and we'll give it to you.

For Colissimo tracking: www.colissimo.fr/particuliers/suivre_un_colis

If you have not received your parcel within 7 days of notification of dispatch, please contact us at serviceclient(at)bindiatelier.com with your order number and the name used for the order.

In case of delivery failure (the parcel could not be received within the allotted time, incorrect delivery address provided at the time of the order...) and return to our warehouses, we will contact you in order to define the procedure to follow.

Either we will proceed with the reimbursement of the articles (any shipping costs/taxes incurred by Bindi Atelier on the outward and return journeys will be deducted from the value of the order), or we will organise a new shipment, which will be invoiced to you once again.