Promotional codes

Certain promotional codes apply subject to certain conditions (country of delivery, minimum purchase, product purchased, etc.). Please enter your delivery address before entering the code and make sure you comply with the conditions of use. If you have any doubts, please contact us at [email protected] .

Why has my payment been refused?

First of all, check your payment card details and the information provided (surname, first name, etc.). Then try again. We recommend that you try using a different browser to the one you are using (Chrome, Safari, Firefox). You can also contact your bank to find out whether a threshold would block authorisation of your payment.

If the problem persists, please contact our customer service department: [email protected]

I've just placed an order, what are the next steps?

Once your order has been confirmed, you will receive a confirmation email.

All orders placed before noon from Monday to Friday are dispatched the same day.

During busy periods, such as the launch of a new collection or the festive season, this preparation time may be extended to allow our team to carefully prepare each order!

Once your order has been dispatched, you will receive an email confirming shipment and giving you the tracking number for your parcel. For more information, you can also consult your account in the "Delivery" section.

I have not received an order and/or delivery confirmation email

First of all, check your spam folder to make sure the confirmation email hasn't slipped in ;)

If you think you've made a mistake with the email address you used to place your order, send us an email to receive notifications and the status of your delivery.

The order confirmation email is sent immediately after the order is placed. If you have not received it and your bank/PayPal account has not been debited, your order has not been validated. Please place your order again.

If your account has been debited but you have not received a confirmation email, please contact us with as much information as possible (the name and email address used when ordering, an order number if you have one, etc.) on the email [email protected].

The delivery email is sent once the parcel has been dispatched. If you do not receive a delivery confirmation email within 3 working days of placing your order, please contact Customer Services to ensure that your order has been processed.

Can I change my order?

Please send us an email as soon as possible to [email protected] with the subject "URGENT" in the title, indicating your order number and the desired change. We will do everything we can to take your change into account, but we cannot guarantee it! If your details are incorrect, we cannot guarantee that we will be able to change them once the order has been validated.

My order has been sent, but I haven't received my parcel yet. What should I do?

You can track your order using the tracking number on your dispatch confirmation email. If you can't find your tracking number, send us an email to [email protected] and we'll give it to you.

For Colissimo tracking: www.colissimo.fr/particuliers/suivre_un_colis

If you have not received your parcel within 7 days of notification of dispatch, please contact us at [email protected] with your order number and the name used for the order.

Delivery failure

In the event of a delivery failure (the parcel could not be received within the allotted time, incorrect delivery address provided when the order was placed, etc.) and the parcel is returned to our warehouses, your order will be cancelled and refunded. You will then be able to place another order on our site. Any carriage costs/taxes incurred by Bindi Atelier on the outward and return journeys will be deducted from the value of the order.

Exchanges & returns

I would like to make an exchange or a refund, what should I do ?
Please refer to the page dedicated to "Deliveries and Returns".

Stocks

The item I was looking for is no longer available on the site. Will it be back in stock?
We operate with fairly low stocks for each item, and usually have few restocks, so if you're looking for an item in a specific range we advise you not to wait too long!

If you would like to be kept informed of any restocking, please sign up for our product alerts.

Out of stock

We do our utmost to keep our stock as up-to-date as possible, but it may happen that certain items you have ordered are no longer available. We will then contact you to offer you either an alternative product or a refund for the item concerned as soon as possible using the payment method you used to pay for your order (credit to your bank card or PayPal account).

Maintenance

How do I care for my Bindi Atelier item?
Please refer to the "Care instructions" page.
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